Q: How long have you been in
A: We have been operating on the
world wide web since 2001.
Q: How can I be sure it is safe
to purchase from your site?
A: We take security seriously. So much so that we do not even collect or store your personal
information. Each transaction is processed through the latest and most
secure means with your safety in mind via Google Checkout.
Q: How fast will I receive my
A: Depending on which item(s)
purchased, you may receive your order anywhere between 2 days and 2 weeks.
Many smaller items ship the same day or the next working day and usually
arrive within 2 - 4 days. There is a "usually Ships In XX Days" at the top
of each product page that will give you a better idea as to when to
expect your order to ship. We also send out an order confirmation after
checkout as well as a shipment notification with tracking reference once
your order ships.
Q: What is your return
A: Yes, we stand by each and
every one of our products. We pride ourselves in carrying only the best
in name branded merchandise and we do offer a full money back less shipping
guarantee on all eligible purchases.
Returns will be accepted for any reason within 14 days of receiving your
order providing all items are returned in their original packaging and
are unused. Soiled, dirty, used, washed or damaged bedding will not be
accepted for a return. There is a 15% restocking fee for each return
issued. An RMA # must
1st be issued before returning any product. To obtain an RMA form,
please do so through an RMA request.
Q: What if I need more
information on a certain product or have a questions about that product?
A: You may email us any time
concerning questions about any one of our products. We will have a
customer service rep return your email within a 12 hour period. Most of the
time, much sooner.